Testimonials


05/2018


My macbook pro suddenly died and Charles was a lifesaver, replacing its hard drive and making it as good as new in less than 24 hours. I would highly recommend him!

Maria Nicholson (Barcombe) Read the Google Review


My Mac suddenly stopped working and because I use it for work I was very anxious to have it working again. I’m so glad I called Charles, who helped me right away, answered emails immediately and explained everything when I didn’t understand. Not only did he get my computer working again, it’s working so much better than before that it’s like having a whole new computer. I suspect that he spent a lot more time on it than he charged me for and was really a pleasure to work with. I can’t recommend him enough.

Cammie Toloui (Lewes) Read the Google Review

01/2018


I've called on Charles' services due to two Apple Mac related emergencies, and am so happy to recommend him. He's reassuring and incredibly swift, and easily better value than Apple when things go pear-shaped. I am now the proud possessor of a very very fast iMac complete with super-fast SSD and a free new Retina screen as well!

Benetta Adamson (Lewes) Read the Google Review


10/2017


Charles Hennegrave of Lewes Computer Repair was most helpful to me in two respects (1) in repairing a five year old Lenovo desk top computer, which I had thought to be defunct, and (2) in teaching me how to use my MacBook. In each case, he was very clear and creative. I would not hesitate to recommend him for solving computer problems.

CA (Firle)


''When my laptop stopped working, I was advised it was completely beyond repair and would need to be replaced. I found Lewes Computer Repair online and decided to take it to Charles for a second opinion. By then end of the week he had fixed the problem. For the price of an hour's labour plus 2 low-cost parts, my laptop is running perfectly. I am so pleased to have found a service I can trust and will certainly use Lewes Computer Repair again.'' 

Sarah Casey (Lewes)


09/2017


"Tout simplement le meilleur! Charles at Lewes Computer Repair has been our IT man for several years now, and he is always very quick to sort out any problems that we have.  He has recently given us a complete overhaul and tidy up of our office hardware and computer systems, to great effect.  Charles is a pleasure to work with, nothing is too much trouble for him and he has endless patience when explaining new processes - and we love his hats!"

Steven D. Heller (Lewes)

SDH US Immigration Law, Ltd.


"A friend recommended Charles, and I'm very glad they did. My initial need was to get Outlook to pull in emails from Gmail that were missing after reinstalling Windows. Charles accomplished this for me and also removed a lot of bloatware and tidied up my PC so that it ran much faster.  

I next called on Charles to help retrieve messages and notes which had somehow not come through from the iCloud to my new phone. Once again Charles sorted this for me in no time at all.  

I get the feeling that I could throw any techy problem at Charles and he would deal with it, without blinding me with geek talk. What's more he's always prompt, and is great to deal with. Highly recommended. "

 Peter Bates (Lewes)


"We have found Charles' computer services very helpful, prompt and efficient. He sourced an excellent laptop for our son, has supported us at times of emergencies and updated my latest computer with great understanding and helpfulness. We would highly recommend him."

Steve and Sarah Holford (Lewes)


"We are a specialist graphic design practice serving clients world-wide. We totally rely on the power, dependability, currency of our software and serviceability of our computers. Computer consultants we have engaged in the past have either moved on or have been a huge disappointment. Earlier this year, on the recommendation of others, we asked Charles-Antoine Hennegrave of Lewes Computer Repair to advise and undertake the complex task of completely rebuilding two of our mainstay machines. Charles’s extensive knowledge and meticulous attention to all aspects of our rebuild has been impressive from start to finish. Without his brilliant expertise we would have been lost. I wholeheartedly recommend Charles to anyone with a problematic computer or in need of computing advice."

 Crispin Rose-Innes, MA RCA

Rose-Innes Associates (read the Google review)


"Charles provided an extremely efficient, cost-effective and friendly service. He sourced and upgraded a secondhand MacBook in a matter of days and provided prompt and professional assistance during what threatened to be a professional crisis! 

I highly recommend his services."


Jane Moseley (Lewes) (read the Google review)


05/2017



"Charles was fantastic - helpful, speedy and thorough. Highly recommended!"

Katie Masters (Lewes) (https://goo.gl/maps/qYKKzjURz6G2)


"I called Charles as my iMac was running very slowly. I'm not very IT literate when it comes to hardware but Charles explained everything clearly in a manner that I could understand. He presented several options (rather than going in with the most expensive) and provided a very smooth and quick turnaround at a very competitive rate. He also did some updates for me too. As a result my iMac is like new again! Would recommend without any doubt at all."

Darren Judd (Lewes) (https://goo.gl/maps/PbNqmfp9uq52)


"I cannot rate my visit to Lewes Computer Repair highly enough. Friendly, informative and helpful service, as well as expert advice on options. The work was also completed quickly at very reasonable rates. Charles took a lot of time and trouble to go through the details of the upgrade with me. I now have a super fast MacBook that is better than when I purchased it. I would highly recommend Lewes Computer Repair!"

Petra Gent  (https://goo.gl/maps/KtpZGhSk8FA2)



04/2017



"Charles provides a remarkable service. He took my two underpowered and failing 6-year old iMacs and transformed them into very fast and powerful better-than-new machines with massive memory and solid state hard-drives. This means that for a third of the price of buying replacement machines, my iMacs have years of more work ahead of them and are strikingly more muscular now than on the day I bought them. Charles' service is fast, courteous, understanding and he even cleaned up the computers inside and out. I have a 2011 MacBook which I will soon take to Charles to do his magic on. Frankly, forget Apple Support if you can get Charles on the case instead."

Moray Coulter (Lewes) (https://goo.gl/maps/XFHDhZAKdpG2)



11/2016



"I've used Charles a few times to help sort out computer issues that have cropped up while running our small business. Charles has been everything you'd hope for in a supplier - fast, effective, helpful. I'll use him again and have no hesitation in recommending him to others."

Stuart Watt (Lewes)

"Charles was great, he quickly identified the problem and fixed it straightaway as well as suggesting some other ways to improve the performance of my daughters computers. Thanks Charles"

Tim Bullen (Barcombe)

"Charles was very helpful and offered a very efficient service when servicing my Mac.  He also offered lots of helpful advice, all of which was very easy to understand.  I have already recommended his services to a friend."

Vicki Carr (Lewes)

‘five stars-I endorse everything all the other testimonials have to say about the excellent service Charles provides. My laptop crashed just before the weekend and all other computer workshops were giving me something like a 2 to 3 week turnaround. Charles not only saw me on the Saturday morning (the next day), but had a temporary hard drive ready and waiting to install so I could take away a working laptop while he arranged for a new solid-state hard drive to be delivered. He then installed this and reinstated all my computer applications for me. I find computers frustrating and unfathomable, and over the following couple of weeks stumbled over a number of elementary problems arising from the upgrade, all of which Charles helped me with - everything is now up and running. I would not hesitate to recommend Charles for a supportive, knowledgeable, wholly reliable service - and charming to boot!’

Jim Redwood (Cooksbridge) 



10/2016



"Brilliant! Service, support and advice.  

Lewes Computer Repair not only act quickly in a crisis but will provide practical solutions tailored  to your business needs.  

Charles has saved us money in the long term and averted a mini IT crisis. They're worth their weight in gold!" 

Karen Fardell (Ringmer)

"I contacted Charles  for a second opinion after another computer repair shop in Lewes had written my laptop off due to water damage.  It was relatively new, cherished and had a lot of valuable software on it, so I was devastated. Charles completely repaired the laptop, then made suggestions for how to enhance performance by upgrading the RAM and hard drive. He also fixed some very annoying performance issues. From thinking my PC was on death's row, I now have a very fast and reliable machine. I was extremely happy that it was able to be repaired  and improved and Charles provided a friendly, fast and efficient service. He clearly knows his stuff and is not easily daunted by what seem to be insurmountable problems. Happy to recommend him."

Caroline Blackett (Ringmer)


07/2016



"Had a lot of problems with my MACBOOK Pro. Slow speed, programs crashing etc. I called Charles, talked him through it and he made some recommendations including increasing memory, getting a solid state hard drive and upgrading my OS. I dropped the machine down to him and I got a lovely, clean, super fast machine back 2 days later.


Fantastic service, very reasonable prices and someone who knows their MACS inside out. I would highly recommend Charles from Lewes Computer Repair"

Iain Hickinbottom


05/2016



"I contacted Lewes Computer Repairs as my repairer of choice following the previous excellent service I had received to deal with a memory problem on my AppleMac.  The latest occasion was more important as the computer had all but ceased to function!  Charles for the company responded very quickly and was in my home office diagnosing that the hard drive on the AppleMac had failed.  He suggested a range of solutions including a solid state drive which I agreed to proceed with.  He turned round the repair including installing the new drive, completely rebuilding the machine (as all apps had been lost on the drive) and then returned the computer.  Not only did he check all was ok as a quality assurance measure he then offered superb counselling for how I could further speed up access to files, the creation of a company website and email address option, etc.

 My computer has never been so fast and operate so well.  Furthermore, the charges for the work were very reasonable.  I cannot thank Charles enough and have no hesitation in recommending his service to others."

John Rice, CDir, MBA (Dist), FCMI, MCIEH

Managing Director

The Business J3 Limited (South Chailey)



01/2016



"As someone who is not greatly knowledgeable about technology, I found it really helpful that Charles explained exactly what was wrong with my  MacBook, what he had to do to fix it and the pros and cons of the various options available. He repaired it quickly (it works better than ever) and at a reasonable cost, and gave me some helpful advice about how to keep it in tip-top condition! I would certainly recommend Charles’ services."

Imogen Palmer (Lewes)

"Charles worked magic on our old and outdated computer.  He managed to bring it back to life for my relieved family.  Now my wife shops online faster than ever and my son kills Spore aliens quicker than he ever thought possible.  We're very grateful for the advice and work Charles performed.  We're pleased to have such great skills in Lewes!"

Eric Kihlstrom (Lewes)


07/2015



"Dear Charles

 Thank you for fixing our computer so quickly and efficiently.  I will certainly recommend your services to friends and family and wouldn't hesitate to use your company again in the future.

 It was handy to find someone local who responded so quickly and kept us informed of progress.

 Best wishes

Judith (Lewes)


05/2015



"We would highly recommend the services of Charles as he is extremely efficient in what he does and all for a very reasonable price! 

Our business involves having to hold very important financial and sensitive files which we also require access to on a daily basis. Our existing server crashed and we nearly lost all of our documents but luckily enough the backup system that was implemented by Charles a year or so ago was in place to save the data! 

Furthermore Charles then recommended a new network system which acts as a ‘cloud’ whereby we can gain access to all of our files from anywhere in the world and with the upmost security systems in place! 

All of the above was done within a few days and we are now setup to work within a much more secure and efficient working environment! "

Paul and Lawrie Richards of Broughton House Capital Planning LLP (Lewes)



03/2015



“ Having suffered the inconvenience of remote support from Dell  operatives based in India, I was pleased to find a local technician who is skilled in both Mac and Windows support.

I needed my new MacBook set up and transfer of programmes/files from an old and neglected PC.

Charles not only set up the Mac speedily but gave my PC a clean-up, re-configuring and an extended lease of life.

He is fast,expert and delivers a reasonably priced and generous service. I recommend him without reservation.”

 Jan Rousham  (Lewes)


02/2015



"I would be quite happy to endorse words along lines:

 - efficient

 - timely

 - knowledgeable

 - would recommend to others...."

 Bruce Granger (Lewes)



05/2014



'Charles mended my mac, which had a number of problems, quickly and efficiently. He also managed to save me money on the original quote, and cleaned it up for free. I was very happy with the service provided'.

 Kathleen Stock (lecturer at the University of Sussex)


"I was having problems with a 'vintage' Apple Macbook Pro which wouldn't let me use the internet, mail or iphoto among other key programmes.  I googled Mac repairs in the Lewes area and came across Lewes Computer Repair.  Charles was able to put things right and introduce some more up to date apps on the Macbook which is now fully functioning - I'm very pleased to have it back!  I will certainly continue to ask Charles for help whenever our family computers are playing up and would happily recommend him to others."

Sarah Last (Rodmell)


My PC failed to start. Charles was very responsive quickly collected it, diagnosed the failed power unit, informed me of the cost, time to resolve and once up and running explained the reasons for slow performance and then resolved this as well. It now runs as good if not better than when new 4 years ago. I have absolutely no hesitation in recommending Charles and Lewes Computer Repair’

Ben Green (Ringmer)


03/2014



"Having recently moved down from London and leaving behind my treasure of a Mac expert, I was introduced to Charles through a trusted friend. 

On our first meeting, not only was Charles charming and amiable, he very clearly knew his 'stuff'. As it turned out he excels not only in Macs but also PCs, having trained and worked for both companies. 

Nothing was a problem for him. Not only was he able to clean up, fix and teach me on our first meeting, I was also able to leave him alone in my apartment feeling he was utterly trustworthy. Coming from London, this was quite something! 

I have continued to use Charles and his knowledge on a number of occasions and will continue to do so. I can't recommend him highly enough." 

Holly Aird.


01/2014

I found Charles through a local internet search after my relatively new laptop died, all the way through the experience of discovering the laptop was unrecoverable and needing to buy a replacement; Charles was professional, extremely helpful, courteous, always happy to advise and researched alternatives when I made suggestions. He answered emails/texts/phone calls promptly and always kept me informed of time scales and any changes to schedule. Charles recovered all my documents, pictures etc from the old laptop and set up the new one for me with everything, including my 'favourites' ! all for a very reasonable charge. I will happily recommend Charles to anyone with any computer issue

Jo Taylor


11/2013


I contacted Charles at Lewes computer repair when I needed an upgrade on my MacBook. It was very handy to find a local specialist where I was able to discuss the best solution for my needs. The service was very friendly and efficient, and very reasonably priced. Results good, thanks. I will definitely use this service again and recommend to others.

Kirsten Hammond


09/2013



A chance web search led me to Charles who really saved me, when I accidentally spilled
Perrier on my MacBook at a very inopportune and stressful time - total nightmare, being a
self-employed freelance cellist with no IT support (and there being no Apple store
appt’ments available for several days) and very little time!
He kindly researched the best / most suitable replacement machine for me online while
listening patiently to all the emotive detail. Once it arrived (I had it sent to his address, on
trust) he reloaded all data &c from my backup HD (a miracle) in the tight time frame
available (under 24 hrs), exactly as promised. The new machine (with greater memory etc)
then had all my emails, settings, bookmarks, just as before . . I found his confident and
friendly manner extremely reassuring - not at all patronising, and his calm decision
making / advice an absolute godsend !
He “got his head round” the whole story of me/my Mac, and clearly has expert technical
know-how.
He also responded to all messages or voice/emails very quickly, with an intelligent grasp of
the detail of the problem and offered a fantastic personal service, while retaining a sense
of humour - which is actually very important when you’re all alone in cyber hell :) I can’t
recommend him highly enough.

Catherine Rimer
Freelance cellist (Glyndebourne OAE and elsewhere)



06/2013



"I found Charles and the Lewes Computer Repair company by searching for a local company on the internet.  I wanted to have a face to face meeting to discuss problems and options rather than utilise a national company that 'sends laptops away and weeks later you get a big bill and remain unclear whether it was warranted or not'.  Charles is delightful - polite, patient and tenacious.  He is clear about action and timescales needed and works hard to return your laptop as agreed.   I have already recommended him to others and am confident that he will provide a conscientious and speedy service to anyone else."

Joanna Gurr


06/2013



‘Very quick, helpful service with lots of useful suggestions and great results’

Sian Edwards


04/2013


"Dear Mr Hennegrave,

Many thanks indeed for your prompt computer repair service. I am delighted by the results. We are extremely pleased that our daughter's computer does not have to be replaced as shop assistants would have us believe and she is delighted that it is working well again. As for my ancient laptop, I merely left it with you as an afterthought but am astonished by what you have managed to achieve. It is so fast again it is barely recognizable!

Your turnaround was extremely speedy for which we are grateful.

Kind Regards

Paula Thompson."